First off, we want to thank our early adopters for their continued support and enthusiasm. Because of you, we’ve been able to identify that a small portion of Roost Smart Battery customers have consistently experienced an issue while trying to connect their batteries to their home Wi-Fi networks. When this happens, the battery will beep six times and you’ll see a “Try Again” message during set-up.

We sincerely apologize for any inconvenience that this has caused. The good news is that we’ve recently implemented a software update to our Smart Modules that fixes this problem. If you:

A. Have or are currently encountering this error when trying to set up your battery, please email support@getroost.com with the subject line “6 Beep Error” to receive a new replacement Smart Module.

B: Have a battery that is already connected, you do not need a new Smart Module—your battery’s software will update automatically from the Roost Cloud.

At Roost, our goal is to deliver intuitive, high-quality home solutions that simply transform your existing devices and provide you with greater peace of mind. Our customer support team is committed to helping you with any questions or issues you may have with our products. Your feedback helps us to continue to innovate, and we’re incredibly thankful for those reporting any issues.